Head of Retail Training
A fantastic opportunity has arisen with one of Ireland’s emerging retail brands for an experienced and dynamic Head of Training for our client, a growing successful retail chain.
Our client, a successful retail pharmacy brand, is currently undergoing an exciting period of growth and looking to cement their place as a customer favourite.
As Head of Training, you will be responsible for identifying, reviewing and addressing the training needs and product knowledge gaps for our client’s in-store teams. You will work closely with key suppliers, stakeholders and management to plan, develop and implement the delivery of both first-class training programs and knowledge distribution. You will do so with customer satisfaction and retention as the key goal at all times. You will undertake substantial projects and oversee each stage such as developing and implementing a management development course to impart knowledge and instil best practice.
The successful candidate will be a natural leader, a person capable of setting and achieving objectives. You will design, initiate and oversee an action plan for staff training and instil enthusiasm amongst staff for new developments and training programs.
This is exciting opportunity to become an integral part of a successful brand and be a driving force for growth and development within the business. Excellent salary and package on offer €60-70k.
As Head of Training, you will-
Design, develop and implement a strategic training program to address the needs of individual stores and the entire group
Develop and implement a best practice management development course
Identify and review training needs and product knowledge gaps and coordinating training on product knowledge whilst developing a management
Conduct regular reviews of training standards and measure how the entire group embraces it and the results through mystery shop.
Cultivate a support network within the business committed to developing individual talents and development
The successful Head of Training will have-
Training Manager experience with a multiple retailer or hospitality chain.
Stellar interpersonal skills with a proven ability to make connections and influence
Tangible successful track record of improving staff standards and the customer service experience
The desire and ability to lead and motivate large numbers of people
If you have the experience, knowledge and personality for this Head of Training job, please attach a CV below for the attention of Barry Whelan, CEO of Excel Recruitment. Alternatively, please call 018148747 to discuss the role in complete confidence.