Inside Sales & Customer Service Manager – Mallow, Cork
My client a leading provider of feeds, fertilisers, and other products are a well-known agricultural business supplying farmers nationwide.
They are looking for an experienced manager to oversee an inside sales and customer service team in their Mallow head office.
The ideal candidate will be a strong people manager with five years’ experience in a similar sales and service environment – a background in agri though not essential would be highly beneficial.
You will have experience in using a CRM with the ability to analyse dashboards and create reports.
You will also be strong in business development and running sales campaigns.
Reporting to Head of Commercial you will also liaise and work closely with other areas of the business such as the field sales team, marketing, procurement, and finance.
Salary & Package: Up to €55k salary but may be negotiable, 20% Bonus, Pension Contribution, €200 towards Health Insurance, 22 days holidays, Paternity/Maternity leave.
Responsibilities for the Sales & Customer Service Manager
- Analyse and evaluate sales trends to identify gaps and potential for new business sales
- Ensure that all existing and potential customers are contacted regularly in a timely and efficient manner.
- Support the development of an unrivalled customer service experience/customer centric approach to all customers through Inside Sales and Field & Retail Sales team collaborative approaches
- Participate in the development of strategies for the further expansion of sales of the widest possible range of company products to all existing and potential customers which form part of the annual budgeting process
- Lead and support the ongoing implementation, reporting, technical development, and training of CRM functionality across the team
- Develop proficiency in campaign management and reporting including market share within team and across teams
- Develop and report relevant CRM reporting suites for managers in the business
- Proactively lead and manage the customer feedback process across the business
- Ensure all CRM activities are prioritised, co- ordinated and tracked across teams
- Identify and implement new initiatives in relation to providing an improved and unparalleled customer experience including ensuring adequate call & campaign rate across customers and teams
- Support the ongoing development and support of online platforms such as our Customer Portal Gateway
- Present and report on up-to-date data on all sales, performance, and market issues at the weekly meetings.
- Assist in leading by example in terms of professionalism, commitment, and customer focus, ensuring the team are fully trained, competent, and developed in their role
- Engage in performance management as required and learning & development initiatives for team members to meet current and future business requirements.
- Provide timely performance feedback to team members on an ad hoc and scheduled basis as and when required to ensure key service areas are kept to high standards
- Oversee team rotas, forecast staffing requirements & ensure regulatory compliance including Organisation of Working Time Act as and when required.
- Liaise with HR on team recruitment, selection and succession planning as required.
- Promote good industrial relations by engaging fully with all agreed processes and communicate effectively with team.
Should you be interested in this job opportunity please apply or contact Ambyr Medford 01 8717609.
AISAMB
Are you an experienced, dynamic leader with a proven track record in driving success in Recruitment? Excel Recruitment currently have an exciting opportunity for a Branch Manager in our Belfast Branch.
Excel Recruitment a leading multi award-winning Recruitment Agency throughout Ireland are looking for an experienced Branch Manager to continue to lead our very successful Belfast Branch. Since 2002, Excel Recruitment has evolved into a multi-divisional organisation by providing a talented workforce to our clients across a number of industries such as: Retail, Hospitality, Industrial & Warehousing, Healthcare, Transport & Logistics, Events, Construction & Engineering, HR and Commercial. We have offices in Belfast, Dublin, Cork, Galway and Kildare.
Since opening two years ago our Belfast Office have seen phenomenal growth and provide both temporary and permanent recruitment solution to clients across Healthcare. Hospitality, Industrial, and Commercial.
This is an excellent opportunity for an experienced Branch Manager to join an expanding team where the scope for growth and progression is endless.
Key Responsibilities of this Branch Manager role will include
- Business Development: Establish and grow our presence in Northern Ireland. Identify new business opportunities and build strong relationships with potential clients, leading to successful partnerships.
- Team Leadership: Manage a team of dedicated recruiters and administrative staff. Provide mentorship, support, and guidance to ensure the team meets and exceeds performance targets.
- Performance Management: Monitor and analyse key performance indicators to evaluate branch performance. Implement strategies to maximise efficiency, productivity, and overall profitability.
- Client Relations: Nurture strong relationships with existing clients, understanding their needs, and ensuring the delivery of high-quality recruitment services.
- Compliance: Ensure adherence to all legal and regulatory requirements in the staffing industry, maintaining impeccable compliance standards.
- Market Research: Stay up-to-date with the latest trends and changes in the industry and the regional market to make informed business decisions
The successful applicant for this Branch Manager role will have:
- Min of 2 years previous experience in a Recruitment Management ideally within high volume temporary recruitment
- Experience in recruitment in the Healthcare Industry is highly desirable
- Proven track record in Business Development and over achievement on meeting targets and budgets
- Strong knowledge of relevant employment laws, regulations, and policies
- Ability to exercise sound judgement and decision making.
- Excellent organisational and prioritisation skills; the ability to manage a busy workload and meet deadlines on a consistent basis.
- A very high level of accuracy and attention to detail.
What’s in it for you?
- Excellent salary and bonus structure on offer
- Excellent benefits package
- State of the art modern office right in the heart of Belfast City
- Flexible working hours
- Annual trips away
- Endless scope from growth and progression
For more information or to apply submit your CV via the link. For a confidential conversation to discuss further please contact Ciara Connolly
#BELFHEALTH
Sales Executive Job Dublin
Excel Recruitment is currently recruiting a Sales Executive for a company in Dublin who supplies a range of construction products to the domestic and commercial markets. This position is for an ambitious and proactive Sales person who is driven by targets and commission.
Responsibilities:
- Responsible for creating sales pipeline in both domestic and commercial construction markets
- Responsible for sales process from lead through to account creation
- Pitching to local and national businesses through networking events
- Attending all agreed events with a view to sales as needed
- Building up a relationships to ensure the company is well represented at all times
Requirements:
- 2 Years’ Experience working in similar role
- A Hunger for Sales
- Previous history with achieving Targets
- Experience in a similar industry beneficial but not essential
- Proven Account Manager
- Ability to create and manage a sales pipeline
- Experience in Negotiation
- Full clean drivers licence
There is a very good salary and commission structure in place for the right person with a proven record within Sales. This position also comes with a company vehicle, diesel card, laptop and mobile phone.
If you would like to apply for this Sales Executive Job Dublin please attach a CV and we will contact you accordingly. If you have any questions, you can contact Laurence on 01-8717605. Please visit the Excel Recruitment Website for similar live jobs.
Excel Recruitment has a fantastic opportunity for an experienced, motivated, and driven Recruitment Consultant to join our well-established Industrial division. In the previous 12 months, this division has had huge expansion and our client portfolio has developed with fantastic results. We now seek a proven Recruitment Consultant to join this team and work to drive our industrial division, promoting business development across both temporary and permanent desks. This is a fantastic opportunity for an existing Recruitment Consultant looking to join a growing division where the scope for progression is limitless for the right person.
Responsibilities of a Recruitment Consultant
- Client management to ensure that all requirements are met and the highest standards maintained
- Candidate management to make sure current employment legislation is recognised at all stages and candidates are happy in their working environment
- Business Development – bringing on new business and growing profitability
- Resourcing – advertising, interviewing, and registering suitable candidates for your temporary roles. Ensuring that they are fit for the purpose and they are fully compliant
- Admin – Populating the database with the required information and ensuring it is kept up to date
- Payroll – Weekly payroll for all temp staff, organising timesheets, bank details, and personal information to ensure all staff is paid correctly and on time.
Requirements of a Recruitment Consultant
- Previous experience in a similar role in a fast-paced industry
- Excellent communication and interpersonal skills
- High level of computer literacy
- Working knowledge of current employment legislation
- Proven record of business development and sales
- High levels of organisation
If you are interested in this Recruitment Consultant position and feel you possess the experience and skills required, please apply below or call Kate on 087 702 0581 for a confidential chat.
Excel Recruitment is currently looking for a Trainee or Junior Recruitment Consultant to work in the Hotel & Catering department and undergo our 12-month training program.
This job requires that you have a background in four- or five-star Hotels preferably to the level of supervisory or middle management and the following skills
- Degree in Hotel Management or Culinary Arts
- Genuine interest in the Hotel industry
- Strong administration skills
- Good time management
- An interest in sales
- Good communication skills
- An interest in networking within the industry
- Full clean driving licence
This Trainee Recruitment Consultant job offers the following
- Full training on our 12-month Recruitment Consultant program.
- Work-life balance with office hours
- Mobile Phone
- Laptop
- Training in recruitment and selection
- Parking
- Early finish on Friday
- Commission
- Office located in Galway City
The job of Trainee Recruitment Consultant will cover the following responsibilities
- Candidate database searching and management using a range of recruitment management systems, Interviewing, and referencing potential candidates, editing CV’s as well as liaising with candidates to arrange client interviews.
- Composing quality adverts across a broad range of platforms and interviewing candidates to assess suitability for live roles.
- Attending networking opportunities and industry-relevant awards ceremonies to grow your network of industry connections.
- Visit with clients and potential clients for recruitment and business development meetings.
- Filling booking on our temporary recruitment desk.
If you are passionate about the Hotel & Catering industry but want to get out of operations and late nights then click on apply.
All applications are treated in the strictest confidence. If you are interested in this Graduate Recruiter position and feel you possess the experience and skills required, please apply below or call Kate on 087 702 0581.
