Customer Service Manager

Customer Service Manager – South Dublin

NEW OPPORTUNITY! Excel Recruitment are on the look out for a Customer Service Manager for our client based in South Dublin.

Our client is a huge retail business that is expanding. They value customer relationships and delivering a fantastic shopping experience for their customers.

The best candidate for this role should have extensive retail management experience, hold a high standard of customer service, and can deal with customer queries, complaints, and other customer related issues.

The client is offering a generous Salary Package of €36k DOE

Responsibilities:

  • To ensure exceptionally high standards of customer service are offered at all times.
  • Devise and maintain a process for ensuring all customer queries and complaints are followed up in an efficient and professional manner. Ensure that these are recorded and monitored on a regular basis.
  • To ensure the correct operational procedures are maintained and reviewed on a continual basis.
  • To effectively co-ordinate the checkout operation and ensure high levels of accuracy are maintained at all times.
  • Reception – Implement an audit process to be carried out on a monthly basis to ensure all reception systems and procedures are adhered to in the appropriate manner.

Requirements:

  • Must have retail management experience
  • Excellent communication skills
  • Provide exceptional customer service

If you are interested in this job, or any other Grocery Retail jobs on the Excel Recruitment website, get in touch with Nikki today on 01 871 7600 for more details. All applications will be dealt with in the strictest of confidence.

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