Excel Recruitment are currently seeking a Front of House Manager to join the team at a Luxury 5* Hotel in Dublin City. The successful candidate will be a career professional with aspirations of promotion within the Hotel Industry. This Hotel has been an institution for training and development to the highest standards which has produced some of the Hospitality Industries most sought after professionals. This opportunity can put your professional career on a fast track to Operational Hotel management.
Benefits of the Front of House Manager Job include:
- A highly competitive starting salary along with equal share of service charge and gratuities
- Regular company appreciation events
- A fast track to career progression both in Ireland and internationally within Hospitality
- full database for training and upskilling
- Company wellness package
Responsibilities of the Front of House Manager Job include:
- Working knowledge of all Hotel Services, operating hours, F&B concepts, special promotions/ packages, layout and ambience.
- Daily house count and expected arrivals/departures (particularly VIPs).
- Scheduled daily group activities, names, and location of meeting/banquet rooms.
- Review daily residence list and be familiar with guests’ names and preferences.
- Accommodate all guest requests expediently and courteously. Follow up with designated hotel personnel to ensure completion of request.
- Monitor and update handover and profile notes throughout the shift.
- Oversee all cashiering procedures.
- Create schedules based on business demands and colleagues requests. Check daily to ensure the following day is set up for success.
- Balance the rooms inventory.
- Oversees group business, reviewing and ensuring details of conference resumes are met and serves as a liaison with the conference conveners.
- Working knowledge all emergency procedures and general crisis management, including fire and emergency procedures
- Conduct and coordinate timely performance appraisals for all team members.
- Develop, implement, and maintain new staff incentives.
- Mentor the FOH team towards achieving the highest levels of exceptional guest service and colleague satisfaction results, through the application of all Corporate and property standards and policies.
- Maintain strong lobby presence throughout shift
- Strong focus on development and implementation of departmental goals and projects in the areas of occupancy and yield management, guest service and standards, health and safety, and employee engagement.
- Actively seek feedback from colleagues and guests and follows up by taking appropriate action.
- Ensure effective utilization and productivity of all employees in the FOH Team, including involvement in forecasting, payroll, scheduling and adhering to budget parameters.
- Conduct pre-shift meetings/line ups with staff and review all information pertinent to the day’s business.
- Anticipate sold out situations and know how many rooms are overbooked. Locate alternative accommodations for guests and ‘walk’ guests, following hotel policies and procedures, with the support of reservations team.
- Print credit check reports and review status of each account. Follow up on accounts beyond approved credit limits.
- Review group handovers/BEOs for arriving groups; organise and coordinate master accounts and check-in/pre-registration procedures.
Requirements of the Front of House Manager Job include:
- Previous experience in a similar position within 4/ 5-Star Hotels.
- Working knowledge of Opera or Hotsoft operating systems.
- Excellent verbal communication, and the ability to convey information clearly and effectively.
- Strong leadership, initiative and delegation skills.
- Responsible, goal oriented and organized.
- Meticulous attention to detail and ability to multitask.
- Demonstrate effective leadership skills, leading by example regarding presentation, customer care, commitment, and professionalism.
If this sounds like an opportunity that you may be interested in or if you are a Hospitality professional who would like to discuss their options confidentially, then please feel free to contact Neil, our expert Hospitality Consultant in total confidence either through this ad, LinkedIn or directly on 0876256793.
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