Inside Sales & Customer Service Manager – Mallow, Cork
My client a leading provider of feeds, fertilisers, and other products are a well-known agricultural business supplying farmers nationwide.
They are looking for an experienced manager to oversee an inside sales and customer service team in their Mallow head office.
The ideal candidate will be a strong people manager with five years’ experience in a similar sales and service environment – a background in agri though not essential would be highly beneficial.
You will have experience in using a CRM with the ability to analyse dashboards and create reports.
You will also be strong in business development and running sales campaigns.
Reporting to Head of Commercial you will also liaise and work closely with other areas of the business such as the field sales team, marketing, procurement, and finance.
Salary & Package: Up to €55k salary but may be negotiable, 20% Bonus, Pension Contribution, €200 towards Health Insurance, 22 days holidays, Paternity/Maternity leave.
Responsibilities for the Sales & Customer Service Manager
- Analyse and evaluate sales trends to identify gaps and potential for new business sales
- Ensure that all existing and potential customers are contacted regularly in a timely and efficient manner.
- Support the development of an unrivalled customer service experience/customer centric approach to all customers through Inside Sales and Field & Retail Sales team collaborative approaches
- Participate in the development of strategies for the further expansion of sales of the widest possible range of company products to all existing and potential customers which form part of the annual budgeting process
- Lead and support the ongoing implementation, reporting, technical development, and training of CRM functionality across the team
- Develop proficiency in campaign management and reporting including market share within team and across teams
- Develop and report relevant CRM reporting suites for managers in the business
- Proactively lead and manage the customer feedback process across the business
- Ensure all CRM activities are prioritised, co- ordinated and tracked across teams
- Identify and implement new initiatives in relation to providing an improved and unparalleled customer experience including ensuring adequate call & campaign rate across customers and teams
- Support the ongoing development and support of online platforms such as our Customer Portal Gateway
- Present and report on up-to-date data on all sales, performance, and market issues at the weekly meetings.
- Assist in leading by example in terms of professionalism, commitment, and customer focus, ensuring the team are fully trained, competent, and developed in their role
- Engage in performance management as required and learning & development initiatives for team members to meet current and future business requirements.
- Provide timely performance feedback to team members on an ad hoc and scheduled basis as and when required to ensure key service areas are kept to high standards
- Oversee team rotas, forecast staffing requirements & ensure regulatory compliance including Organisation of Working Time Act as and when required.
- Liaise with HR on team recruitment, selection and succession planning as required.
- Promote good industrial relations by engaging fully with all agreed processes and communicate effectively with team.
Should you be interested in this job opportunity please apply or contact Ambyr Medford 01 8717609.
AISAMB
Trainee Manager
Do you have experience leading a team within the grocery retail sector and seeking a career move to a high-volume retailer? Here at Excel Recruitment, we are currently seeking a Trainee Manager to join our client’s wonderful business based in North Dublin.
Our client, a well-known Irish retailer, are seeking to expand their store teams and are excited to meet with ambitious and driven Trainee Manager candidates.
This role is ideal for a candidate who has a background in grocery retail, with experience supervising or leading a team to ensure KPIs and targets are met.
This is a fantastic opportunity to join one of Ireland’s largest retail groups, with endless opportunities for career growth and progression.
There is a fantastic starting salary of €30k + excellent benefits on offer for the successful candidate.
Who you are:
- An enthusiastic individual who strives in a target driven environment
- Previous retail experience, preferably on a management or supervisory level
- Passionate about standards and customer service
Your roles and responsibilities as Trainee Manager:
- Leading, training, and developing a team of colleagues
- Achieving KPIs and sales targets outlined by senior management
- Driving sales and standards in store
- General merchandising and promotional activities
If you are interested in this job, or any other grocery retail opportunities on the Excel Recruitment website, get in touch with Dylan today on 01 871 7664 or apply directly below for more details. Al applications will be dealt with in the strictest of confidence.
#INDTMAND
Excel Recruitment is currently recruiting for an Assistant Manager – Supported Housing, on a permanent full-time basis based in Downpatrick with a salary of £30,000 per year.
Our client has supported people with learning disabilities to live their lives to the fullest, for over 30 years, helping people to achieve their own independence by receiving the very best in high-quality, person-centred care.
Responsibilities:
With a full copy of the Job Duties and Person Spec available on request you will:
- Manage the delivery of a supported living service in accordance with all the client’s objectives and standards, ensuring this provides maximum benefit to service users.
- Manage the service in the absence of the Service Manager, working closely with the Senior Management Team.
- Line manage a team of Senior Support Workers and liaise with other professionals.
Requirements:
- Minimum of 3 years previous management experience within a social care setting.
- QCF (NVQ) Level 5 in Care (Adults) or currently completing NVQ Level 5 in Leadership for Health & Social Care (Adults)
- Experience working with adults who have a learning disability.
- Experience working in a Supported Housing Environment
- Excellent communication skills, verbal and written
- Ability to confidently lead and develop a team
- Access to a car with a full, clean driving licence
- Excellent IT and report-writing skills
Benefits:
- £30,000 starting, per year
- 33 days holiday (inclusive of Bank Holidays)
- Health Plan
- Employee Assistance Programme
- Clear career progression paths and development
For more information on this excellent opportunity please submit your CV to Wes via the link below or contact Wes on 02891 422 191/07551 284 326
#INDBELF
Trainee Manager
Are you a Retail Supervisor or Trainee Manager looking to take a step up into a role with more progression opportunities? Look no further! Here at Excel Recruitment, we are currently seeking a Trainee Manager to join our client’s thriving business based in Cork
This opportunity is well suited to a Senior Sales Assistant/Supervisor who seeks to take the next step in their retail management career, or a Trainee Manager who wants to step into a role with more progression opportunities.
Our client is seeking a candidate who has experience in a customer facing environment, offering exceptional customer service standards, experience managing people and has a dynamic approach to management. We are seeking a candidate who is passionate about delivering excellent customer service and maintaining strong standards on the shop floor.
This is the perfect opportunity to kickstart a successful management career with a symbol group and gain exposure in a busy store environment.
There is a fantastic salary of up to €28k DOE on offer for the successful candidate
Who you are:
- An enthusiastic individual who strives in a target driven environment
- Previous retail experience, preferably on a management or supervisory level
- Passionate about standards and customer service
Your roles and responsibilities as Trainee Manager:
- Leading, training and developing a team of colleagues
- Achieving KPIs and sales targets outlined by senior management
- Driving sales and standards in store
- General merchandising and promotional activities
If you are interested in this Trainee Manager job, or any other jobs on the Excel Recruitment website, get in touch with Dylan on 01 871 7664 or apply directly below. All applications will be dealt with in the strictest of confidence.
#INDFREMUN
Assistant Manager
Are you an experienced retail manager looking for your next career move? Here at Excel Recruitment, we are currently seeking an experienced Assistant Manager to join our client’s wonderful team in Dublin City Centre.
Our client is seeking an ambitious and driven candidate who has experience managing large teams and exceeding KPIs and targets as set out by senior management. We are seeking a manager who has a passion for delivering exceptional customer service and can encourage a positive environment within the store.
This is a fantastic opportunity to join a market leading retailer and get in on the action in a busy retail environment.
There is a fantastic salary of up to €35k DOE on offer for the successful candidate.
Responsibilities as an Assistant Manager:
- To manage the store in line with company requirements
- Managing the team and encouraging them to strive to meet all targets and KPIs that apply
- Working in conjunction with the store manager to ensure the smooth running of the store
- Increasing profitability by effective merchandising
- Stock and waste management
Requirements for the Assistant Manager role:
- To be passionate about delivering amazing service
- Highly organised with attention to detail
- Fully flexible Monday-Sunday
- Experience working in a fast-paced environment at management level
If you are interested in this position, get in touch with Dylan today on 01 871 7664 or apply directly via the link below. All applications will be dealt with in the strictest of confidence.
#INDTMAND
Excel Healthcare is delighted to be recruiting for a full-time permanent Director of Nursing in a private nursing home in Sligo
The Director of Nursing will oversee all aspects of care and activities in this state-of-the-art private nursing home with support from a well-experienced and dedicated healthcare team. The nursing home itself is located just outside Sligo town in beautifully picturesque surroundings. With a 46-resident capacity, this nursing home provides the highest standard of care in a personalised and holistic manner. This role would suit an ADON or a CNM with extensive experience in a management capacity.
Requirements of this Director of Nursing role:
- Registered with NMBI and hold an active pin.
- Post-registration qualification in healthcare management or equivalent is essential.
- Minimum 3 year’s experience in the nursing of older people within the last 6 years.
- Proven clinical competence and passion in delivering outstanding care to older people
- Currently residing in Ireland, with a valid work visa [if required]
Responsibilities of this Director of Nursing Role:
- The day-to-day professional and managerial responsibility for the nursing home.
- You will be accountable for the implementation of the clinical strategy and development of clinical practices and for ensuring professional leadership
- Ensuring professional leadership and the continuous professional development of clinical staff
- Implementation of improvements to improve patient experience
If you are interested in this role, or any other jobs on the Excel Recruitment website, please contact Maraleeze via the link below. Your application will be treated in the strictest of confidence
#INDHCA
Retail Supervisor
Are you looking for a new job with endless opportunities for progression? Or simply just looking for a new challenge? Here at Excel Recruitment, we have an exciting new opportunity for a Supervisor to join our client’s thriving retail business based in Galway.
Our client seeks a candidate who is bubbly, personable and dynamic, with the ability to motivate and encourage a team. If you have a passion for delivering a high standard of customer service and are competitive in reaching targets – this is the perfect opportunity for you.
This role is perfectly suited to a candidate who has experience within the retail sector and is seeking to take a step up to kickstart their management career. Our client pride themselves on their dedication to their teams, and always encourage progression within the business. This is a fantastic opportunity to join a successful retail business and climb the management ladder.
There is a starting rate of €11.50ph on offer for the successful candidate, and there are both full-time and part-time positions available
Who you are:
- An enthusiastic individual who strives in a target driven environment
- Previous retail experience, preferably on a management or supervisory level
- Passionate about standards and customer service
Your roles and responsibilities as Supervisor
- Leading, training and developing a team of colleagues
- Achieving KPIs and sales targets outlined by senior management
- Driving sales and standards in store
- General merchandising and promotional activities
If you are interested in this Trainee Manager job, or any other Grocery Retail jobs on the Excel Recruitment website, get in touch with Dylan Gaffney today on 01 871 7664 or apply directly below. All applications will be dealt with in the strictest of confidence.
#INDTMAND
Retail Supervisor
Are you looking for a new job with endless opportunities for progression? Or simply just looking for a new challenge? Here at Excel Recruitment, we have an exciting new opportunity for a Supervisor to join our client’s thriving retail business based in Shannon.
Our client seeks a candidate who is bubbly, personable and dynamic, with the ability to motivate and encourage a team. If you have a passion for delivering a high standard of customer service and are competitive in reaching targets – this is the perfect opportunity for you.
This role is perfectly suited to a candidate who has experience within the retail sector and is seeking to take a step up to kickstart their management career. Our client pride themselves on their dedication to their teams, and always encourage progression within the business. This is a fantastic opportunity to join a successful retail business and climb the management ladder.
There is a starting rate of €11.50ph on offer for the successful candidate, and there are both full-time and part-time positions available
Who you are:
- An enthusiastic individual who strives in a target driven environment
- Previous retail experience, preferably on a management or supervisory level
- Passionate about standards and customer service
Your roles and responsibilities as Supervisor
- Leading, training and developing a team of colleagues
- Achieving KPIs and sales targets outlined by senior management
- Driving sales and standards in store
- General merchandising and promotional activities
If you are interested in this Trainee Manager job, or any other Grocery Retail jobs on the Excel Recruitment website, get in touch with Dylan Gaffney today on 01 871 7664 or apply directly below. All applications will be dealt with in the strictest of confidence.
#INDTMAND
Retail Supervisor
Are you looking for a new job with endless opportunities for progression? Or simply just looking for a new challenge? Here at Excel Recruitment, we have an exciting new opportunity for a Supervisor to join our client’s thriving retail business based in Dublin.
Our client seeks a candidate who is bubbly, personable and dynamic, with the ability to motivate and encourage a team. If you have a passion for delivering a high standard of customer service and are competitive in reaching targets – this is the perfect opportunity for you.
This role is perfectly suited to a candidate who has experience within the retail sector and is seeking to take a step up to kickstart their management career. Our client pride themselves on their dedication to their teams, and always encourage progression within the business. This is a fantastic opportunity to join a successful retail business and climb the management ladder.
There is a starting rate of €11.50ph on offer for the successful candidate, and there are both full-time and part-time positions available
Who you are:
- An enthusiastic individual who strives in a target driven environment
- Previous retail experience, preferably on a management or supervisory level
- Passionate about standards and customer service
Your roles and responsibilities as Supervisor
- Leading, training and developing a team of colleagues
- Achieving KPIs and sales targets outlined by senior management
- Driving sales and standards in store
- General merchandising and promotional activities
If you are interested in this Trainee Manager job, or any other Grocery Retail jobs on the Excel Recruitment website, get in touch with Dylan Gaffney today on 01 871 7664 or apply directly below. All applications will be dealt with in the strictest of confidence.
#INDTMAND
Retail Trainee Manager
Are you passionate about retail and seeking an exciting Retail Management career with one of Ireland’s most well-known retail brands? Here at Excel Recruitment, we are currently seeking an ambitious Trainee Manager to join our client’s thriving business based in South Dublin.
Our client, a well-known, successful Irish retailer, are currently seeking to expand their management team and are excited about meeting with new talent to join their successful store team.
Our client’s business has become a staple name in the local community, and they pride themselves on their top-quality produce and fantastic customer service standards. They are seeking a candidate who is passionate about delivering exceptional customer service standards within the store.
If you are an individual with a background in Retail Management or have a background in retail and are seeking to start a career in management, apply today for more details!
There is a generous salary of up to €30k for the successful candidate
Who you are:
- An enthusiastic individual who strives in a target driven environment
- Previous retail experience, preferably on a management or supervisory level
- Passionate about standards and customer service
Your roles and responsibilities as Trainee Manager:
- Leading, training and developing a team of colleagues
- Achieving KPIs and sales targets outlined by senior management
- Driving sales and standards in store
- General merchandising and promotional activities
If you are interested in this Trainee Manager job, or any other Grocery Retail jobs on the Excel Recruitment website, get in touch with Dylan Gaffney today on 01 871 7664 or apply directly below. All applications will be dealt with in the strictest of confidence.
#INDTMAND
