Senior Operations Analyst

Excel Recruitment has an excellent opportunity available for a Senior Operations Analyst to join our clients a Semi-State organisation based in Dublin City Centre.

Our client a Semi-State Organisation based in Dublin City Centre are looking for an experienced Senior Operations Analyst to join their team. This is an exciting opportunity to work with an Organisation with a culture of continuous improvement that drives technical and process innovation. The successful candidate will play a key role in both driving and supporting transformative change across the Directorate

Duties will include:

  • Approach problem solving with an innovative mindset, being open to a wide range of technology solutions
  • Project Management of key work streams, ensuring that appropriate project controls are in place within the team to ensure quality control and all work completed to a high standard with a focus on on-time delivery
  • Plan and coordinate tasks and projects for junior members of the team, coordinating work with other senior members of the team, reviewing work, and supporting training as necessary
  • Lead management reporting, ensuring that the content is appropriate, with clean accurate data, and manage the maintenance and development of the reporting systems including KPIs
  • Lead, plan and execute User Acceptance Testing for new system releases and support Factory Acceptance Testing and/or System Integration Testing
  • Draft Change Requests and use cases for new system releases resulting from system improvements identified and modification requests, and collaborate with colleagues to support the management of these with third-party vendors
  • Identify defects and trigger their resolution through coordination with the relevant internal and external stakeholders, escalating where necessary
  • Lead and influence the development of tools, processes, procedures, work instructions, reporting, and/or training documentation to support the effective delivery of key tasks and the Group Strategy

Requirements

  • Relevant degree typically with 6+ years experience ideally in a regulated environment
  • Demonstrated ability to continuously improve the way we work, creating transparent and easy-to-understand materials for both technical and non-technical audiences
  • Excellent analysis, judgment and problem-solving skills along with an ability to make decisions and recommendations in a changing and dynamic environment
  • Exceptional ability to develop and provide innovative solutions to complex issues in a timely manner
  • Strong organisational skills, commercial awareness, and a proven track record of delivery
  • Proven experience in delivering process improvement, change management, and the automation of routine tasks
  • Exemplary communications skills including effective presentation skills and excellent report writing capability
  • Experience in establishing and maintaining effective relationships with internal and external stakeholders

In Return

  • Excellent salary and benefits package on offer DOE
  • Yearly performance-related bonus
  • Pension, Life Cover, and Income Protection
  • Complimentary breakfast, lunch, snacks, and coffee
  • Located in Dublin 4
  • Hybrid working options available with support package available for home office set up

Should you be interested in this Senior Operations Analyst position, please upload your CV to the link provided or call Ciara Connolly on 045 397140. Unfortunately, due to volume, only suitable applicants can be contacted. For more jobs, please visit the Excel Recruitment website

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