Bank of Ireland Hotel Review 15/16

Bank of Ireland Business Banking released their 15/16 review and outlook for Irish Hotels, combining data from the CSO, Fáilte Ireland and Savills. Undoubtedly Irish Hospitality remains incredibly positive and proposed figures suggest it is likely to further grow in 2016. The report was led by Gerardo Larios Rizo, Head of Hospitality for Bank of Ireland. You can view the full report from Bank of Ireland, here.

 

Sample CV Template

Sample CV Template

Our consultants see CV’s every single day. Every hour actually. We had a chat around both our offices, both Retail and Hospitality and decided candidates would benefit from a sample CV. CV templates can and will differ on industries, but this standardised CV is applicable across the board when applying for Retail, Hospitality, Healthcare and most jobs.

Some general CV tips.

  • Word is generally a preferred format by recruitment agencies and employers in the above industries.
  • Attaching a PDF of your CV also is advised. (File > Export > Create PDF/ XPF )
  • Avoid over complicated templates, boxes and Excel sheets.
  • Personalise your CV/cover letter. While the majority of the content will stay the same, there is nothing more unprofessional when the same Cover Letter is send to multiple employers/agencies listing a different job than the one you actually applied for.

 

What To Do On Your First Day In A New Job

Your first day in a new job will amalgamate excitement, nerves, stress and could perhaps be one of the most memorable days in your career. The job search can be particularly taxing having spent hours constantly retouching your CV and making sure it gets to the right people. Employers have hired you for a reason and have expectations that they expect your talent and skills to adhere to. Most of us feel high levels of excitement but also trepidation when we begin a new job. There are ways to elevate some of this stress however by adapting the same meticulous approach in your first day as you did in your job search. The first day sets the tone for the rest of your career with those you’ll be interacting with. While first days are usually consumed in formalities with very little specific responsibilities it is vital to adapt a proactive response to your new role rather than a passive one.

Chances are you will be inundated with the same question by new employees. ‘What is your background?’, ‘What did you do before this?’ ‘What exactly will you be doing here’. Often it can be a little overwhelming when people ask outright very specific questions. Considering these will be the people you converse and deal with every day it may often be a genuine interest as they have only been fed a vague understanding and simply want to strike up a conversation. Having a prepared piece will make this process a little less daunting.

The recommended buffer time to show up early is about 15 minutes. If you have not done the route before familiarise yourself with it on different occasions to gauge how long it takes including peak times. Showing up early is almost a given that employers expect nowadays. While no doubt determined to make a great impression remember to relax in order to optimise your productivity. Make sure you are well rested the night before and can maintain concentration. If you are adapting from an entirely different routine make sure you have condition yourself in the days preceding your first day. Set your alarm to your wake up time to condition yourself and see how you adjust. Eat a breakfast and set your outfit the night before. While these may seem very minimal they will all ease the stress involved and will help you towards a smooth first day.

Be as professional as you were in the interview process and however in doubt you may be take the conservative approach. Your first day is not a time to establish yourself as the joker of the office or to describe your weekend social life. You will establish the culture of the company or office environment quite quickly and it’s important not to disrupt this. The urge to impress can veer you off track, but it’s important to remember that you’ve already been hired so you don’t have to wow your colleagues straight away. Your first day is not the time to have a strong and strident opinion, but more about listening, observing and learning. In time you will impress naturally, and more so when you understand the ropes.

Tips For Chef Interviews

Tips for before the interview:

  1. Visit the company website and social media pages to get a good understanding of the business and think of some questions.
  2. Plan your route to the interview so you don’t get lost and turn up late!
  3. Prepare your clothes the night before- chefs should look neat.
  4. Look at the existing menus and have dishes in mind that you would add to it.
  5. Have a number saved in your phone that you can ring should you get lost.
  6. Aim to be there 10 minutes early.

During the interview:

  1. When the interviewer enters the room stand up and shake their hand.
  2. Have your mobile off and put away.
  3. Listen to everything the interviewer says and never interrupt them.
  4. Always say thank you and please if you are offered something like a class of water.
  5. If you are given a tour of the kitchen, walk alongside them, not on front and not behind.
  6. Keep slang and abbreviations for more casual conversation- you’re not a CDP you’re a chef de partie, unless they use the former.

Working interviews:

Some chef interviews require the potential candidate to showcase some of their skills in a “working interview”. They are usually in one of the following formats.

Ready Steady Cook: Some interviewers will give you some product on a tray and ask you to cook a dish within a certain amount of time. This is to test your creative side and to see how well you work under time pressure.

Trial: Sometimes you will be asked to work a full or half shift in the hotel, bar or restaurant. Make sure that you ask if you are unsure how to cook something and make it apparent that you are part of the team. Look interested and ask for jobs if you run out of things to do.

Menu: Some businesses will ask you to prepare a menu prior to the interview and cook it there. Ensure that the dishes on your menu fit into the theme of the restaurant- don’t cook enchiladas if you are interviewing for an Indian place!

Trade test: This one is favoured by a lot of places. You might get asked to cook a classic or basic dish with your own twist. The purpose of this is test out your knowledge of how different foods work together and how they can be amended for modern tastes.

Questions:

You don’t get away with not having to answer questions about your career in a chef interview so we suggest you think about the following questions and how you would answer them for the formal part of the interview.

  • Why do you want the job?
  • What has been your biggest achievement in cheffing?
  • What are your weaknesses?
  • How do you manage time during busy periods?
  • What do you think you could add to our kitchen?

After the interview:

When you leave make sure you thank the people who have interviewed for their time and for asking to meet with you.

If we have set the interview up there is no need to go back to the company to ask for feedback, we’ll get it for you. Call us when you are finished your interview and let us know how you think it went; we’ll then get in touch and get some feedback on the other side.

The Benefits of Temporary Work

Companies are still remaining cautious about hiring staff on a permanent basis and temporary roles and contracts have seen a particular sore in popularity, particularly suiting seasonal employment (Christmas, Summer Sales etc. ) Temporary employment can suit people for many reasons particularly those in the interim of finding something more permanent where both employer and employee are happy where they stand on a temp. contract. Here are a few reasons why temporary jobs can be of a major benefit to you.

Flexibility

The most distinct and major advantage to temporary work is the flexibility it caters for. At all times you remain in control of your career and often it is easier to maintain the flexibility that daily life requires around this. It’s important to remember that as a temporary employee you still have rights and are entitled to benefits like sick pay, holiday allowance and regular pay. You are also required to be given the same quality of working conditions as your permanent colleagues. Unlike a more traditional role, temping can afford you with greater flexibility and control over your schedule. You can choose to work in short term, long term, or contract assignments to fit in and around your chosen lifestyle.

Fill your CV.

Often employers can be overtly and unfairly critical of extended periods of unemployment. Keeping relevant skills fresh is imperative for career progression and taking on a temp. role allows for these to stay up to date and close any gaps in the interim. Maintaining a solid timeline of employment where possible can give you a competitive advantage in the job market.

Networking

The company you’re temping with may not have a vacancy when your assignment ends, but if you have made a good impression, you may leave with solid references. These connections may lead to other longer term positions in the future. Whether it’s for references or meeting like-minded people who may be able to help you further down the line, temping can really lengthen your contacts book. Word of your work from a reputable and esteemed reference can pitch you in front of another candidate even if they pitch you in experience. While temporary contracts can seem unfavourable to some, the connections made may favour you towards permanency. Many temporary jobs can lead to permanent positions, particularly if you prove yourself to be invaluable to the company

New Skills

Temporary assignments may allow you to quickly learn new skills, be exposed to a range of systems and procedures, and trial different companies and industries to see what is right for you before committing to a permanent role. By spending time temping across various roles you can learn new skills and see how different companies operate, making you far more employable and really enriching your CV.

Deciding On A Job Offer

Negotiation is a critical skill to possess during your job offer. It cannot be overlooked as it is the one time you will have the chance to lay out agreed terms and conditions that both you and your employer agree on. Getting it right is crucial. It is imperative that both parties are happy from the beginning, establishing good rapport and working towards the mutual benefit of the company.

Find out extensively the particulars of employment and the job offer:

Be sure to get these in writing. It’s standard practice and not an unreasonable request to ask for these to be clarified. Some of these particulars will include:

  • The salary
  • Exact location of the job – If travel occurs, can you accrue travel reimbursement and of how much?
  • Is there local reimbursement if relocating specifically for the job
  • What exactly are the ‘other benefits’ that were stipulated in the job advertisement and mentioned in the interview
  • What is the starting date
  • What is the pay pattern (weekly, fortnightly, monthly..?)
  • Is there a signing on bonus..?

To some it may appear quite brazen of someone to ask these request after only securing the job. Once they are addressed diplomatically, they will alleviate any miscommunication that may fall into place further down the line. It is in the employers benefit that you are made aware of them.

Negotiate a time frame for giving a definitive answer

When you are laid out with an offer take time to process it. Although it is sometimes hard, particularly when you are moving up the career ladder in terms of progress and salary, you need to understand the intrinsic value of the offer. Give yourself enough time to seriously think about it rationally. Any employer who has made the conscious effort to put you through often extensive interviews will be ok with someone taking a few days to ponder over a decision. Again having decorum and diplomacy will serve you well when questioning it.

I appreciate your offer and I’m very excited about starting. However I’m currently still waiting to hear back from other organizations. Can we discuss the offer again in a week?’

‘Thank you so much for the offer. I would like to take a day or two decide and discuss the particulars with my husband / wife / partner.’

Don’t be afraid to talk with the Hiring Manager to gauge the company’s expectations for hearing back and try to reach a middle ground. Don’t start the negotiation process over the phone, or worse, over email. It’s harder to say “no” to someone in person than it is over the phone. If the position is to be filled immediately, you may want to give them an answer sooner rather than later. A reasonable amount of time can vary from anywhere between a day to a week.

Think cohesively. Does this package encapsulate what you expected and also what you need to succeed and transition easily in the company? These factors include:

  • Individual Needs
    • Does the job satisfy your intellectual needs, creativity, and natural curiosity?
    • Do you think you could fit in with the company culture?
    • Would you be motivated about and excited for work?
  • Family Needs
    • Is the job likely to be compatible with your family duties and interests?
    • Is the job geographically close enough to give you enough time to spend at home?
    • Can you imagine your family interacting with other families in the company?
  • Career Goals
    • Can you imagine furthering your career with the organization?
    • Is there room for growth? Do they offer competitive training, job experience, and pay to make this a “step up” from where you were before?
    • Is there job security?

Tips for waiting staff

Whether you have just entered the industry or have been employed in it for some time waiting staff are persistently caught in a whirlwind, in one of the busiest, hands on professions whose primary focus is on the customer. Working effectively and efficiently is the core purpose for all waiting staff, whereby the customer is left satisfied. A massive burden falls on waiting staff and they are constantly thrown queries and questions that which aren’t always relatable to their job title. If a customer is left dissatisfied at the presentation of their food, its taste, the restaurant environment or waiting time, waiting staff are the first people who have to deal with these concerns. Thus the tenets of their job stretch far beyond simple serving food and cleaning plates. Here we have compiled useful tips for those employed in the industry.

 

Always look presentable

  • If your job requires a uniform make sure it is always in good condition. This meaning that it is clean, neat and ironed. If you work full time you are obliged to be provided with a certain allocated uniform allowance so if your employer is slow to give you them, push them for it as ultimately it will serve them better when you are presented well. Naturally, working in a hospitality sector is a fast paced environment and things can get heated. Check your appearance periodically to make sure you are presentable or that you haven’t picked up unnoticed stains.

 

  • Keep nails clean and tidily cut
  • Keep jewellery and make up to a minimal
  • Try not smoke directly before a shift or if you do cover the scent well as it is a noticeable and obnoxious smell.
  • Wear suitable footwear

 

Know the menu thoroughly

  • Having an adept knowledge of the menu and familiarising yourself with all the dishes will save you time when taking orders or dealing with queries regarding ingredients or specific dietary requirements. Study the menu if you feel you could acquaint yourself better as it will mean you will avoid mistakes and slow orders.
    • Become familiar with every option for each order. If a customer orders a sandwich be aware of which breads are available, which sides come with it and if substitutes or additions can be made.
    • Know which dishes contain meat, dairy and common allergens like peanuts. Similarly be able to recommend an alternative for customers.
    • Be able to differentiate between whether a menu item is actually suitable for a customer. For example something that is vegetarian may not be vegan. Similarly a food that is presented as vegetarian may actually contain beef stock in the cooking process. Mention this to the customer as they will appreciate your honesty in looking out for their needs.
    • Familiarise yourself with daily specials before each shift.

 

Have an ability to Multi Task

  • Work will become easier if you can have the ability to multi task. Take empty dishes from tables whenever you’re on your way to the kitchen. Fill up a tray when several tables want condiments, drinks, or similar items instead of carrying them out one by one. These are things customers greatly appreciate as it cuts down waiting time and gives them a more efficient service experience. If a customer requests more water, bring a jug and check on nearby customers, topping them up if needs be. They will be impressed at your ability to foresee their request without it being addressed.

Never do nothing

If you have no customers to take care of, clean! There’s always work to be done in a restaurant. Show your employer that you’re able to take initiative and work hard.

  • If your current tables do not require attention, look at the other customers as well. Some of them may be trying to flag down a waitress for a small request that you can fill without stepping on their toes.