Customer Support Agent

  • €24000 - €28000
  • Office & Administrative
  • Dublin, Dublin South

As a Customer Support Agent, you will be working as a member of the Help desk Team using your experience of retail application systems to resolve issues raised by customers whilst maintaining a high standard of service.

Requirements:

  • 5 years experience working within a retail application environment and familiar with Epos terminals/barcode scanners/printers
  • Knowledge of MS Windows operating systems
  • Previous experience working in a help desk/call centre environment
  • Strong customer service skills both face to face and over the phone
  • Adapt at managing multiple tasks and prioritising world load
  • Good time management with an ability to work within a time frame, meeting deadlines
  • Highly organised with strong attention to detail
  • Fluent English -verbal and written

Duties and Responsibilities:

  • Logging & owning support issues and incidents until resolution and acting as the primary point of contact between the company and its customers.
  • Managing multiple calls and documenting the ticket/issue raised ensuring that the customer is kept up to date
  • Logging all incidents clearly so that any 3rd party can interpret the problem ensuring that the issue is resolved efficiently
  • Applying escalation procedure when necessary, so that the incident can be addressed and resolved as quickly as possible.
  • Liaising and sharing knowledge with other Team members to greater enable their ability to resolve incidents
  • Building your understanding of the software platform and keeping up to date with developing technologies.

In Return

  • Excellent salary on offer €24k-€28k DOE
  • Located in Dublin 12
  • On-site parking

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