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Front Office Manager Job Midlands

  • Hotel Management
  • Negotiable
  • Mainland Europe
  • Full Time
  • Posted 1 week ago

As a Front Office Manager, you will combine an engaging personality and dynamic professional attitude with the ability to lead and motivate a team. Most importantly, we are looking for passion; someone who understands how a hotel works and what it takes to deliver consistent guest centric service

Responsibilities of this Front Office Manager Job Midlands:

  • To lead and develop a team to deliver excellent customer service
  • Confidently resolve any guest issues in a timely manner and ensure appropriate logs and follow up
  • Ensure excellent customer service between departments to deliver on the guest experience
  • Effective scheduling of the front office team and working within budgets
  • Enforcing all hotel banking, cashiering and credit policies
  • Work closely with MSE to prepare and cater to group needs
  • Maximise room revenue in conjunction with sales and revenue managers
  • Monitor and implement guest and VIP requests accordingly
  • Preparation of monthly front office budgets
  • Promoting a culture of up-selling other outlets throughout the department

Requirements of this Front Office Manager Job Midlands:

  • Experience in a management or supervisory position in a hotel front office environment
  • Proven ability to deliver excellent guest service
  • An outgoing and engaging personality and a genuine interest in the guest experience
  • Ability to direct, lead and motivate a team
  • Knowledge of hotel operating systems such as Opera / Micros

We invite all applications for this and if you are interested in this Front Office Manager Job Midlands, please attach a CV and we will contact you accordingly. Please also visit www.jobsatexcel.ie as we are looking for other Front Office Managers in the Dublin Area

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Excel Recruitment

The Capel Building
Marys Abbey (Just off Capel Street/Abbey Street)
Dublin 7

Futureproof
Outplacement ORS