Hotel Duty Manager

  • Negotiable
  • Hotel & Catering
  • Wexford

We now have a fantastic opportunity available for a Duty Manager in a beautiful property in the sunny southeast. You will join a dynamic team where you will learn from experienced and passionate leaders with a clear vision and plan.

The main responsibilities of the role are to ensure, together with Heads of Department, the efficient and effective running of the property’s services and respective teams.

Responsibilities as a Duty Manager:

  • To deliver an impeccable service standard to guests, team members, colleagues, and management.
  • To overview the effective and efficient operations of Hospitality, Food, Beverage & Accommodation Services.
  • To ensure effective communication exists between the Management and Hotel Departments in all areas.
  • To attend meetings as required (HOD, Operations, etc).
  • To deal professionally and effectively with all customer complaints in a timely manner.
  • To overview rosters of team members for Food & Beverage Areas in an effective and fair manner, which helps achieve payroll budgets and maintain wage percentage targets.
  • To ensure that correct cash handling operations are adhered to and that team members fully understand the EPOS system and its balancing at the end of the shift.
  • To support the Human Resources functions of the property in respect of training, discipline, progression, and team morale.
  • To deal with any grievance and/or disciplinary issues in conjunction with HOD/Senior Management/HR

Requirements as a Duty Manager:

  • 1-2 years previous supervisory experience within the Hotel or Hospitality Industry.
  • Possess excellent customer service skills with a passion for your role & for staff management.
  • Have a mature and pleasant manner for dealing with customers and team members alike.
  • Be capable of excellent up-selling all areas of the Hotel, and other hotels in the group.

Benefits as a Duty Manager:

  • Meals on Duty.
  • Dry Cleaning provided.
  • Free Parking.
  • Free Gym & Pool Membership.
  • Accommodation provided if relocating for up to 6 weeks.

Please upload your current CV to the link provided. Your application will be treated in the strictest confidence.

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