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Online Customer Service Assistant

  • Retail, Head Office, Head Office, HR and Admin, Retail Head Office
  • €25000
  • Dublin, Dublin North
  • Full Time
  • Posted 3 weeks ago

Online Customer Service Assistant

My client, an Irish Footwear Retailer are looking for an Online Customer Service Assistant to join their team in Finglas.

Reporting to the Marketing Manager, you will be responsible for online orders and any queries that arise.

I am looking for an enthusiastic candidate with a passion for customer service, who can think on their feet and solve problems.

You will be proficient in Excel, with strong communication skills and excellent grammar.

If you are social media savvy that would be a bonus.

Key Responsibilities for the job of Online Customer Service Assistant

  • Print, manage and organise dispatch of online orders
  • Liaising with warehouse manager to manage logistics and couriers
  • Working closely with store managers and internal team
  • Take incoming calls from customers and answering any queries
  • Responding to customer queries on email and social media
  • Checking and creating reports for stock and sales
  • Assisting the Ecommerce and Marketing manager

Skills & Experience for the job of Online Customer Service Assistant

  • Minimum of 1 years’ experience in similar role
  • Strong Microsoft office skills, specifically Excel
  • Strong communication and problem-solving skills
  • Ability to multitask
  • Conflict resolution and de-escalation skills
  • Excellent telephone manner
  • Willingness to work overtime during peak seasons

Package

  • €25K
  • Free Parking

If you have the skills and experienced required for this job opportunity, please attach a CV below for the attention of Ambyr Medford, in complete confidentiality. For more jobs like this, please visit the Excel Recruitment website.

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Excel Recruitment

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Marys Abbey (Just off Capel Street/Abbey Street)
Dublin 7

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