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Online Customer Service Associate

  • Fashion and Non-Food, Retail Head Office
  • €25000
  • Dublin, Dublin South, Dublin West
  • Full Time
  • Posted 2 weeks ago

Online Customer Service Associate

My client, a well known Irish Sports Retailer are looking for an Online Customer Service Associate to join their team in Lucan.

I am looking for a Graduate, someone who demonstrates a great work ethic, superb customer service and who can work on their own initiative to solve problems.

Key Responsibilities for the job of Online Customer Service Associate

  • Online order processing, picking, packing and shipping
  • Identify and resolve any order processing issues
  • Answering customer queries via phone, email, website and social media
  • Uploading new products onto the website
  • Communicate with suppliers if there are any stock issues
  • Provide regular updates to customers when potential delays occur
  • Handle customer complaints and queries
  • Monitoring online stock levels
  • Ensure exceptional customer service is being delivered
  • At times you may work on the shop floor

Skills & Experience for the job of Online Customer Service Associate

  • Degree
  • Store retail experience
  • Good initiative and a problem solver
  • Fast paced
  • A driver of exceptional customer service
  • Online experience an advantage

Package

  • €25K plus bonus

If you have the skills and experienced required for this job opportunity, please attach a CV below for the attention of Ambyr Medford, in complete confidentiality. For more jobs like this, please visit the Excel Recruitment website.

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