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Online Operations Manager, Cork

  • Head Office, HR and Admin, Retail Head Office
  • €30000 - €40000
  • Cork, Cork city
  • Full Time
  • Posted 3 weeks ago

Online Operations Manager, Cork

My client, a premium Jewellery, Homeware and Fashion retailer known for showcasing Irish Design, is looking for an Online Operations Manager to join their fantastic team in Cork.

***This is a 3-6-month fixed term contract***

With two direct reports and working closely with logistics, the Online Operations Manager will be responsible for the online customer experience: monitoring site metrics, order fulfilment, customer service, website content and merchandising, sales reporting and process improvement.

Responsibilities of Online Operations Manager, Cork

  • Consistently look to drive sales and improve the customer journey
  • Lead a team of two: Content Associate and Customer Service
  • Analyse reports on KPI’s such as sales, conversion and basket size
  • Liaise with logistics to ensure seamless and timely delivery
  • Liaise with buying and marketing on product range, images, pricing and promotions
  • Work closely with E Commerce and IT team on delivery of web projects
  • Monitor the effectiveness of web changes, new features and marketing campaigns
  • Drive exceptional customer service and action customer queries, suggestions and complaints

Skills & Experience for Online Operations Manager, Cork

  • Minimum 1 year in a relevant role
  • Experience in managing a small team


  • €30K to €40K depending on experience
  • Bonus
  • Discounts

If you want to hear more about this opportunity, please apply or call Ambyr on 01 8148747. For more jobs like this, please visit the Excel Recruitment website.

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Excel Recruitment

Dublin office
The Capel Building, Mary’s Abbey, Dublin 7, D07 DH99

Cork office
Phoenix House, Monaghan Road, Cork, T12 H1XY

Outplacement ORS