Retail Support Manager, Head Office
Excel recruitment are currently seeking a Retail Support Manager for our client whose head office is based in Kildare. Our client is an Irish convenience store chain and they are looking for a Retail Support Manager to assist and support franchisees, retail managers and customers. This role combines customer service and operations support with exposure and influence across all functions of the business.
This is a head-office, Monday to Friday role with an excellent salary package on offer.
This Retail Support Manager job role would be an excellent opportunity for a grocery retailer to apply their extensive retail knowledge into a head office role.
The Retail Support Manager will need to have exceptional problem-solving abilities, strong customer service skills and a keen attention to detail.
Your role and responsibilities as Retail Support Manager:
- Develop relationships with each store to increase customer service levels to retailers.
- Act as the first point of contact between company and customers which requires excellent interpersonal skills.
- Coordinate the full potential of the company through improving communication and business relationships between the company, Wholesaler, Retailer and Key Suppliers.
- Ensure excellent customer service through friendly, accurate communication and great administration practices.
- Provide excellent handling of all incoming calls from customers, suppliers, and consumers, providing information of the highest calibre about services and products.
- Resolve customer and retailer queries by ensuring conclusive and excellent outcomes.
- Delivering on specific brand building projects.
- Participating in ongoing business review meetings.
- Undertaking ad hoc cross functional business projects as assigned.
- Quality and timeliness of cross functional communications.
Who you are:
- Common sense approach.
- Attention to detail.
- Focus on achievement of KPI’s.
- Excellent time manager.
- Excellent communicator.
- Capable of motivating others.
- Knowledge of Food Safety Management and Implementation of HACCP.
- Desire to progress within the business.
If you are interested in this Retail Support Manager job or any other job opportunities on the Excel Recruitment website then please apply via the link below. All applications are handled in the strictest confidence.