Sales & Customer Service Manager

  • €35000 - €45000
  • Call Centre and Customer Service
  • Cork

Sales & Customer Service Manager

My client, based in Mallow, is a wholesale distribution business supplying both retail and hospitality customers across Munster.

They are recruiting an experienced Sales & Customer Service Manager to lead, motivate and coach a busy team of 8.

*** Candidate must have FMCG or Foodservice experience***

As a Sales & Customer Service Manager you are responsible for looking after the complete relationship with the team and the customer, ensuring the team hit their KPI’s and SLA’s but most importantly that the customer receives first class customer service.

You will be a result orientated people manager with a background in sales and a track record in performance management, training and development.

Package:

  • Salary up to €40K negotiable but must reflect experience
  • Contributory pension
  • Access to group health scheme
  • Discount on products
  • Other benefits discussed on application

The job responsibilities of the Sales & Customer Service Manager are:

  • Manage and motivate a team to achieve sales targets and key performance indicators
  • Develop and deliver training, ensuring the team are equipped to up-sell the product range and effectively deal with all customer queries
  • Build and leverage effective relationships with key points of contact across the business; Buying, Sales, Operations and Finance
  • Ensure team targets are set and achieved
  • Coach, mentor and provide feedback to team members
  • Perform detailed analysis of sales figures and using these to improve the business
  • Arrange staff scheduling and act as first point of contact for staffing issues
  • Manage the telephony solution, reporting and overall success of call routing
  • Advise on adjustments needed to staff schedules to match work volumes
  • Create, maintain and regularly review SOP’s for the team
  • Identify and resolve problems including key performance metrics, staff optimisation and process improvements
  • Identify and escalate required system improvements

Due to the volume of applications only suitable applicants will be contacted. For more jobs like this, please visit the Excel Recruitment website.

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